About Us

Providing Local & Long Distance Medical Transportation

PrimeCare Ambulance Services is an expanding, profit-driven organization that takes great pride in catering to the local and long-distance medical transportation requirements in and around Columbus. Distinguishing itself from other providers that merely offer curb-to-curb service, PrimeCare Ambulance Services is dedicated to ensuring a safe journey for you or your loved ones, starting from their residence or facility to a well-maintained, comfortable, and dependable vehicle. Upon reaching your destination, the proficient staff at PrimeCare Ambulance Services will accompany you for a hassle-free check-in, guaranteeing a prompt arrival. It is with great honor that PrimeCare Ambulance Services serves not only Columbus but also the neighboring counties.

Our Mission

Our primary goal is to provide a transportation solution that is personalized, cost-effective, and reliable, catering to individual needs while considering facility policies and concerns. We achieve this objective through the following methods:

Providing Local & Long Distance Medical Transportation

As a provider of both local and long-distance transportation, efficient planning and communication between dispatch and key facilities are of utmost importance. We constantly work on improving our scheduling and traffic management to minimize travel and wait times while maximizing efficiency. Moreover, we adapt and implement policies and procedures that align with our mission, analyze and advise on transportation issues, resolve scheduling conflicts, and engage in negotiations and correspondence with carriers, vendors, and strategic partners. Our dispatchers undergo extensive training on utilizing our integrated technological systems, which support our growing scheduling and logistical demands. Dispatchers are responsible for various tasks, including customer intake, preparing daily schedules and trip manifests, managing and scheduling drivers effectively, overseeing trip management, and coordinating with facility personnel.

Services Patients

Ensuring the safety and reliability of our transportation services is our utmost priority. We achieve this by utilizing state-of-the-art vehicles, including sedans, town cars, regular vans, and wheelchair vans. Our team consists of knowledgeable, professional drivers who are compassionate and attentive to our passengers’ needs. To guarantee efficient and accurate service, our dispatch unit utilizes the latest technology, securing the fastest routes and up-to-date traffic information through modern integrated GPS modules. Our dedicated office staff is courteous and detail-oriented, meticulously reviewing and confirming all relevant trip information such as destinations, times, and any special requirements to ensure nothing is overlooked. Recognizing that some patients may require ongoing services that can pose financial challenges, we are committed to working with individuals to establish manageable payment plans. Our competitive prices within the industry allow us to provide both safety and comfort at affordable rates, ensuring accessibility for all.

For Facilities

PrimeCare Ambulance Services has worked with major vendors, medical facilities and workers compensation insurances companies for decades. We work B to B, and value the importance of great networking. We negotiate vendor rates to meet facility requirements


Providing Non-emergency Medical Transportation For Seniors

The population over age 60 will have an overall increase of 166 percent during the period from 2010 to 2060. More than quarter of Ohio counties will have over a 100 percent increase in this age group. Twenty-four of these counties will have growth rates of over 150 percent. The influence of the 60 and over age group on Ohio is expected to emerge most strongly between 2010 and 2030. Needless to say, PrimeCare Ambulance Services is prepared and eager to assist our growing senior population!

If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account.

We currently accept cash, check, or credit card.

To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Yes, with advanced notice we work to provide evening and weekend hours.

Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecured items in the vehicle.

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.

No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.

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